Returns
Returns & Refunds
Our Promise
Every David Murray Haircare product is developed with the same standard of craft David has brought to the salon chair for over 40 years. If something isn't right with your order, we'll resolve it quickly and fairly.
This page is a quick guide. Full details are in our Refund & Returns Policy. Nothing here affects your statutory rights.
Changed Your Mind?
You can cancel your order for any reason within 14 days of receiving it. You don't need to give a reason.
To cancel, email info@davidmurrayhaircare.com with your order number. Then send the items back within 14 days to:
David Murray Haircare – Returns
21 Fais Street, Drogheda, Co. Louth, A92 CT66, Ireland
Return postage is paid by you. Within the 14-day cancellation period, you may handle the product as you would in a shop. Used it and changed your mind? You're also covered by our 30-day David Murray Guarantee, which refunds the full product price even if you've used it.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or not as described, you're entitled to a remedy under consumer law:
- Within 30 days of delivery, you can reject it for a full refund.
- After 30 days, we'll repair or replace it. If that isn't possible, you're entitled to a price reduction or full refund.
Please email info@davidmurrayhaircare.com as soon as you notice the issue, with:
- Your order number
- Your full name
- A short description of the problem
- Photos of the product and packaging, where possible
We cover all return costs for faulty or incorrect items.
Hairdryer Warranty
Our hairdryer comes with a 1-year warranty from the date of delivery, covering defects in materials and workmanship under normal use. This is in addition to your statutory rights.
When Will I Get My Refund?
We'll refund you within 14 days of you telling us you're cancelling. We may wait until we receive the items back, or you show proof you've sent them.
Refunds go to your original payment method, including the full price paid and the standard delivery charge. Please allow 5–10 working days for the refund to appear, depending on your bank or card provider.
Exchanges
If you'd like a different product, simply return the original for a refund and place a new order. For faulty or incorrect items, we'll arrange a replacement or refund, whichever you prefer.
Delivery
Every order is packed in-house by our team in Ireland and typically delivered within 5–7 working days. Delivery is free on orders over €50, and €3.50 on orders under €50. You'll receive tracking details by email once your order has dispatched.
Delivery Issues
Your order is our responsibility until it reaches you. If your parcel hasn't arrived within the expected timeframe, email us with your order number and we'll investigate with the carrier. If it's lost, we'll send a replacement or give you a full refund.
We're not responsible for parcels sent to an incorrect address entered at checkout, or left in a safe place you requested.
Recycling Your Old Hairdryer
When you buy a hairdryer from us, you can return an old equivalent appliance to us free of charge for recycling. Email us to arrange this. You can also drop old electrical appliances at your local civic amenity site or any electrical retailer free of charge.
Customs & Import Duties
- Ireland 🇮🇪 & European Union 🇪🇺 – All prices include customs duties, import VAT and handling fees. There's nothing extra to pay on delivery.
- United Kingdom 🇬🇧 – Import VAT and customs charges may apply.
- United States 🇺🇸 – Import duties and taxes may apply, including on low-value orders.
- Canada 🇨🇦 – Import duties and taxes may apply depending on order value.
- Australia 🇦🇺 – GST and import fees may apply depending on order value.
- Rest of the World 🌍 – Local customs duties and taxes may apply.
Charges outside the EU are set by your local authorities and are payable by you. If you're unsure, please check your local customs website before ordering.
Customer Support
For order enquiries, delivery questions or product support:
Email: info@davidmurrayhaircare.com
Please include your order number so we can help you faster.
