Privacy Policy

Privacy Policy
Last updated: 15 October 2026

This Privacy Policy explains how House Of Murray, trading as David Murray Haircare ("we", "us" or "our"), collects, uses and protects your personal data when you visit or make a purchase from our website (the "Site").

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Acts 1988–2018 and the ePrivacy Regulations 2011.

Who We Are (Data Controller)
House Of Murray, trading as David Murray Haircare
21 Fais Street, Drogheda, Co. Louth, A92 CT66, Ireland
Email: info@davidmurrayhaircare.com
Company registration no.: 828159

Personal Data We Collect

Order and account information
When you place an order or create an account, we collect your name, billing and delivery address, email address, phone number and order history. Payment details are processed securely by our payment providers. We do not store full card details.

Communications
When you contact us, we keep a record of your messages and any information you provide, such as photos of a faulty product.

Device and browsing information
When you visit the Site, we may collect your IP address, browser type, device type, time zone, pages and products you view, referring websites, and how you interact with the Site. Some of this is collected through cookies and similar technologies (see "Cookies" below).

Marketing preferences
If you subscribe to our emails or texts, we record your consent and your preferences.

How and Why We Use Your Data (Legal Basis)
We only use your personal data where we have a lawful basis to do so:

  • To perform our contract with you: processing and delivering orders, taking payment, sending order and dispatch confirmations, handling returns, refunds and warranty claims, and providing customer support.
  • To comply with legal obligations: keeping financial and tax records, and meeting our obligations under consumer and product safety law.
  • For our legitimate interests: preventing fraud, keeping the Site secure, improving our website and products, and handling disputes. We only rely on this where our interests are not outweighed by your rights.
  • With your consent: sending marketing emails or texts, and using non-essential cookies for analytics and personalised advertising. You can withdraw consent at any time.

Marketing Communications
We only send marketing communications where you have opted in, or where you are an existing customer and we are promoting similar products (you can opt out at any time). These may include new product launches, haircare tips, offers and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying STOP to texts, or emailing info@davidmurrayhaircare.com.

Cookies
We use strictly necessary cookies to make the Site work, such as keeping items in your basket. With your consent, we also use analytics and advertising cookies, including Google Analytics and the Meta Pixel, to understand how visitors use the Site and to show relevant ads.

You can accept, reject or change your cookie choices at any time through the cookie banner or settings on the Site. You can also manage cookies through your browser settings.

Who We Share Your Data With
We share personal data only where necessary to run our business, with:

  • Shopify – our e-commerce platform. Shopify's privacy policy: https://www.shopify.com/legal/privacy
  • Payment providers – to process payments securely.
  • Delivery and fulfilment partners – to deliver your order.
  • Email and SMS marketing providers – to send communications you've agreed to receive.
  • Analytics and advertising partners (Google, Meta) – where you have consented to cookies. Google: https://policies.google.com/privacy · Meta: https://www.facebook.com/privacy/policy
  • Professional advisers and authorities – such as accountants, legal advisers, Revenue or law enforcement, where required by law.

We never sell your personal data.

Personalised Advertising
Where you have consented, we may use your data to show you relevant ads on other platforms. You can change your ad preferences through:

International Transfers
Some of our service providers, such as Shopify, Google and Meta, may process data outside the European Economic Area (EEA). Where this happens, we make sure appropriate safeguards are in place, such as an EU adequacy decision (including the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses.

How Long We Keep Your Data

  • Order and financial records: 6 years from the end of the financial year of the transaction, as required by Irish tax law.
  • Customer service and warranty records: for the duration of the warranty and any statutory liability period.
  • Marketing data: until you unsubscribe or withdraw consent.
  • Analytics data: according to the retention settings of the relevant provider, typically no longer than 26 months.

After these periods, we securely delete or anonymise your data.

Your Rights
Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Have inaccurate data corrected
  • Have your data deleted, where there is no legal reason for us to keep it
  • Restrict or object to our processing of your data
  • Object at any time to direct marketing
  • Receive your data in a portable format
  • Withdraw consent at any time, without affecting processing already carried out

To exercise any of these rights, email info@davidmurrayhaircare.com. We will respond within one month. We may need to verify your identity before acting on your request.

Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie), or with the data protection authority in your EU country.

Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (SSL) and restricted access to customer information.

Children
Our Site is not intended for children under 16, and we do not knowingly collect their personal data.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us
For questions about this Privacy Policy or to exercise your data rights:

House Of Murray, trading as David Murray Haircare
21 Fais Street, Drogheda, Co. Louth, A92 CT66, Ireland
Email: info@davidmurrayhaircare.com